Inside the quiet reinvention of corporate learning

Psychologist Pauline Boss coined the term “ambiguous loss” to describe a grief with no clear boundaries, like that experienced by families whose loved ones were missing in action and who could neither grieve nor move on. Since ChatGPT arrived in late 2022, I’ve seen a version of it every day in my work with people across companies. Nothing has been taken from us, and yet something has disappeared. Expertise works like territory. Being the person who can do a particular thing marks out our place, and who we are at work depends on holding on to it. So when AI produces the same output we do, it c

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